QELOVA USA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
Personal Information
- Name and Contact: Full name, email address, phone number, shipping/billing address
- Payment Information: Credit card details (processed securely via PayPal/stripe - we don't store card numbers)
- Order History: Products purchased, purchase dates, order values
- Device Information: IP address, browser type, operating system
2. How We Use Your Information
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Send promotional emails (with opt-out option)
- Improve our website and products
- Prevent fraud and secure our platform
3. CCPA Compliance (California Residents)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request disclosure of personal information we collect
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of sale of personal information (we never sell your data)
- Right to Non-Discrimination: We won't discriminate against you for exercising your rights
4. Information Sharing
We only share your information with:
- Shipping Partners: USPS, UPS, FedEx (for delivery purposes only)
- Payment Processors: PayPal, Stripe (secure payment processing)
- Service Providers: Email delivery, website hosting, analytics
We never sell or rent your personal information to third parties.
5. Data Security
We implement industry-standard security measures:
- 256-bit SSL encryption for all transactions
- PCI DSS compliant payment processing
- Regular security audits and updates
- Limited employee access to personal data
6. Cookies and Tracking
We use cookies to:
- Remember your shopping cart
- Track website analytics (Google Analytics, Facebook Pixel)
- Improve user experience
You can disable cookies in your browser settings, but this may affect website functionality.
7. Your Rights
You can:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Unsubscribe from marketing emails
- Opt-out of tracking technologies
8. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.