1. Company Information

QELOVA Trading LLC ("Company," "we," "us," or "our")

• Registered Address: 356 Market Street, San Francisco, CA 94102, USA
• EIN: 98-7654321
• Email: contact@qelova.com
• Phone: +1 (800) 783-5682

2. Products and Pricing

2.1 Product Descriptions

• We strive for accuracy in all product descriptions and images
• Colors may vary slightly due to monitor settings
• All products are subject to availability
• We reserve the right to discontinue products without notice

2.2 Pricing

• All prices are in US Dollars (USD)
• Prices do not include applicable sales tax (calculated at checkout)
• We reserve the right to change prices at any time
• Promotional prices are valid for limited time only

3. Orders and Payment

3.1 Order Acceptance

• Order confirmation does not constitute acceptance of your order
• We reserve the right to refuse or cancel any order
• Orders are accepted only upon shipment

3.2 Payment Methods

• PayPal
• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Apple Pay
• Google Pay
• Cash on Delivery (select areas)

3.3 Billing

• You agree to provide current, complete, and accurate billing information
• You authorize us to charge your payment method for the order total
• Sales tax will be added where applicable

4. Shipping and Delivery

• Shipping Area: United States only (all 50 states)
• Processing Time: 1-2 business days
• Delivery Time: 5-7 business days (standard shipping)
• Free Shipping: Available on all orders over $50
• Risk of loss transfers upon delivery to carrier

5. Returns and Refunds

Our 30-Day Money-Back Guarantee:

• Return within 30 days of delivery for full refund
• Product must be in original condition with all accessories
• Customer pays return shipping unless product is defective
• Refunds processed within 5-7 business days of receiving return

See our full Returns Policy for details.

6. Warranty

• Classic: 1-year limited warranty
• Premium: 2-year limited warranty
• Warranty covers manufacturing defects only
• Does not cover damage from misuse, accidents, or unauthorized modifications

7. Intellectual Property

• All content on this website is owned by QELOVA USA
• You may not reproduce, distribute, or create derivative works
• Trademarks and logos are property of their respective owners

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the product
• Massage devices are not medical equipment - consult physician for medical conditions

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law provisions.

10. Dispute Resolution

Any disputes shall be resolved through:

• Informal negotiation (30 days)
• Mediation if negotiation fails
• Binding arbitration in San Francisco, California

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes are effective immediately upon posting. Continued use constitutes acceptance of modified terms.

12. Contact Information

For questions about these Terms of Service, contact us:

• Email: legal@qelova.com
• Mail: QELOVA Trading LLC, 356 Market Street, San Francisco, CA 94102
• Phone: +1 (800) 783-5682