Returns & Refunds Policy

30-Day Money-Back Guarantee

Not satisfied? Get a full refund, no questions asked!

Our Return Policy

At QELOVA USA, we stand behind our products 100%. If you're not completely satisfied with your N7 Master Hand massager, you can return it within 30 days of delivery for a full refund.

            Key Points:
            30-day return window from delivery date
Full refund to original payment method
No restocking fees
Free return shipping for defective items

        

Return Eligibility

✅ Items That Can Be Returned

Unopened products in original packaging
Opened but unused products
Products with manufacturing defects
Items that don't meet your expectations

❌ Items That Cannot Be Returned

Products damaged by misuse or accidents
Items missing original packaging or accessories
Returns requested after 30 days
Products purchased from unauthorized resellers

How to Return

Contact Us

Email returns@qelova.com with your order number and reason for return. We'll send you a Return Authorization (RA) number.

Package Your Return

Include all original accessories, manuals, and packaging. Write the RA number clearly on the outside of the package.

Ship the Package

Send to:
QELOVA Returns Department
356 Market Street
San Francisco, CA 94102

Receive Your Refund

We'll process your refund within 5-7 business days of receiving the return. You'll receive a confirmation email.

Refund Information

Refund Timeline

Credit Card: 5-10 business days
PayPal: 3-5 business days
Apple/Google Pay: 5-10 business days

Refund Amount

Full purchase price refunded
Original shipping charges refunded
Return shipping is customer's responsibility (unless defective)

Warranty Returns

For warranty claims beyond 30 days:

Classic: 1-year limited warranty covers manufacturing defects
Premium: 2-year limited warranty covers manufacturing defects
Warranty does not cover normal wear and tear or damage from misuse

Important:

We recommend using a trackable shipping method
We're not responsible for lost return packages
Refused packages may be subject to additional fees

Damaged or Defective Items

If you receive a damaged or defective product:

Contact us within 7 days of delivery
Include photos of the damage/defect
We'll provide a prepaid return label
Choose between replacement or full refund

Exchanges

We don't offer direct exchanges. If you want a different product:

Return the original item for a refund
Place a new order for the desired product

Questions About Returns?

Our US-based support team is here to help!

Email: returns@qelova.com
Phone: +1 (800) 783-5682
Hours: Monday-Friday, 9AM-6PM PST